Frequently Asked Questions

Is your service available nationwide?
Donít cemeteries maintain graves?
What are the primary services performed?
How can I order services?
How do I pay for services?
If I pay online, how do I know my payment and details are secure?
When will I receive confirmation of my order?
What if I donít know the grave number?
When will the services be performed?
Do you provide fresh cut flowers, bulbs and plants?
Do you provide restoration services?
How will I know that the services have been completed?
What is your service guarantee?

Is your service available nationwide?
Our services are available across mainland UK.

Don't cemeteries maintain graves?
Most cemeteries and churchyards offer little more than the mowing of lawns around graves, and rough edging. They do not have the resources to trim and inspect each individual memorial. The ultimate responsibility for maintaining the grave rests with the family and friends not with the cemetery, since the families purchase the gravesite for their loved ones.

What are the primary services performed?
Each visit by one of our specialist grave carers includes the following general maintenance: Trimming of grass around headstone, edging of plot, removal of weeds, removal of all debris (old flowers, plants and other litter), washing of memorial pot liners, cleaning of headstone/memorial. We will also document the monument condition and recommend measures that may be needed to protect the monument long-term.

How can I order services?
You may either order online or print out the order form and post it to us. Alternatively, you can call us on 01886 830101. You may also request an information pack from: Guardian grave carers, 3 Leigh Court Barns, Leigh, Worcester, WR6 5LB.

How do I pay for services?
You may pay by:

If I pay online, how do I know my payment and details are secure?
We use Paypal, the global leader in online payment solutions with 100 million account members worldwide. It is a fast, easy-to-use payment solution, using state-of-the-art encryption, so your data is not available to anyone . PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilises the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.

When will I receive confirmation of my order?
If you pay on-line you will immediately receive confirmation that your order has been placed. Otherwise, we will write to you with confirmation.

What if I donít know the grave number?
If you can provide us with the grave location number, we can easily find the location. But donít worry if you donít have this, we can locate it for you for a one off fee of just £12.

When will the services be performed?
We will schedule the work once we receive your order. We do require at least ten working days before we can make our first visit to the grave. Therefore, if you choose our SeasonCare Plus or MonthlyCare packages, we will endeavour to fulfil any special day visits, but these cannot be guaranteed, if they fall within these first ten days. All grave tendings are undertaken Monday to Friday. If you choose our SeasonCare Plus or MonthlyCare package, tending will be completed no more than two days before your chosen date.

Do you provide fresh cut flowers, bulbs and plants?
We offer a large selection of bulbs, plants and flowers depending on the season. Our specialist grave carers will choose what is most appropriate for your grave, based on the time of year, its type, size and location, and any personal preference that you may have from our selections (depending on availability). All of our selections have been carefully chosen based on the appropriateness for UK cemeteries and churchyards.

Do you provide restoration services?
If we believe that the memorial or kerb edging requires some repairs and/or additional maintenance, we will provide you with detailed photographs and a written report. We can also provide you with a Ďno obligationí quotation on any work that needs completing at subsequent visits, including the replacement of old or Ďlostí grave vases, the renewal of stone/pebble/slate chippings, or any turfing or topsoil work. A specialist monumental mason would carry out any repairs that may be necessary to the memorial or the inscription.

How will I know that the services have been completed?
We will notify you by email or post and provide a photograph as proof that work has been completed.

What is your service guarantee?
At Guardian GraveCare, incomplete service is unacceptable. If you are not pleased for any reason, please contact us and we will correct the issue. Please understand that occasionally the condition of the grave may be correctable only as a major restoration project.