All grave tendings are undertaken Monday to Friday. If you choose our SeasonCare Plus or MonthlyCare package, tending will be completed no more than two days before your chosen date.
Because of the nature of our very personal service that we offer, and that we cannot obtain a signature on delivery, we will take a digital photo of your ordered item, at the location you requested. This will be your proof of delivery and fulfilment of your order, this photo will then be e-mailed to you. We will also have a copy for our records. The copy we hold will not be used for any promotional purposes.
We accept no liability for any loss or damage arising after your order has been fulfilled.
Unless you are able provide us with a grave number, we cannot guarantee that the work will be done on the first visit as we will need to first locate the grave, which can sometimes be difficult. If it is not possible to do so, you will be charged £50 for the cost of the visit. If you need us to locate the grave for you, we can do so for a one off cost of £25.
Occasionally, plant, fresh flower or bulb substitutions are necessary due to temporary, availability issues. If this is the case with the item (s) you've selected, the grave carer will ensure that the style, theme and colour scheme is preserved and will only substitute of equal or higher value.
You have seven working days (the 'cooling off' period) to cancel from the day on which you agree to go ahead with the agreement.
Once you agree to go ahead, we require ten working days before we can make our first visit to the grave. Therefore, if you chose our SeasonCare Plus or MonthlyCare packages, we will endeavour to fulfil any special day visits, but these cannot be guaranteed, if they fall within these first ten days.
We are not able to accept responsibility for problems arising from the provision of a service where relevant permissions have not been obtained.
Guardian GraveCare is committed to protecting your privacy. We will only use information that we collect from you in order to process authorisation. We maintain all security and transaction processing software standards.
We may email you with information about other related products & services that we thinkmight be of interest to you on key days, such as, mother’s day, father’s day, and anniversary dates you have supplied. If you choose not to receive this information please tell us at the time of your order.
Due
to the introduction of Ultra Low Emission Zone (ULEZ) charges in some areas, there
may be an additional fee to pay per visit. Please ask for details.
If you have any queries regarding our service, please read our FAQs or Contact Us with any unanswered questions.
